Refund and Returns Policy

Refund & Return Policy

At FATRD, we are committed to ensuring your satisfaction with our products. If you encounter any issues with your purchase, please refer to our refund and return policy below:

Refund Policy

If you are not completely satisfied with your purchase, you may be eligible for a refund. Please contact our customer service within 2-3 days of receiving the product to initiate the refund process. Refunds will be processed using the original payment method and may take 5-7 business days to reflect in your account.

Return Policy

We accept returns for items that are damaged, defective, or do not meet your expectations. To initiate a return, please notify our customer service within 2-3 days of receiving the product. Returned items must be in their original packaging, unused, and accompanied by proof of purchase.

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, a refund or replacement will be processed based on your preference and the availability of the product.

Return Procedure

Upon receiving your return request, our customer service team will guide you through the return procedure. Depending on the nature of the return, we may arrange for pickup or provide return shipping instructions. Please ensure the item is securely packaged to prevent damage during transit.

Non-Returnable Items

Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are damaged or defective.

Exchange Policy

If you wish to exchange a product for a different variant or model, please contact our customer service to discuss the exchange process. Exchange requests are subject to product availability.

We strive to ensure a hassle-free refund and return process for our valued customers. If you have any questions or need assistance, please feel free to reach out to our customer service team at [email protected]. Your satisfaction is our priority, and we are here to assist you every step of the way.

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